Anastasia is still a young brand, and we are growing fast. However, Anastasia is still a company with a small team, and at this time all sales are FINAL. Due to this if you have questions about fit, color or fabric – please take a minute to email us firstname.lastname@example.org.
We stand by our garments 100%, if your order arrives damaged or defective contact us at email@example.com and we will promptly process your order.
We do no refund postage, nor do we take exchanges on garments that have been damaged during washing.
We will reply to your email with a follow-up number, which you should clearly label on the outside of your return package prior to mailing.
We recommend that you ship your package with a carrier that provides tracking information – USPS, UPS or FedEx.
All garments should be returned to: 1001 N Damen Ave, Chicago IL 60622 c/o Exchanges
Once your package returns to Anastasia, please allow 7-business days for your exchange to be processed. If the garment is available, we will ship it immediately. If a new garment needs to be constructed, we will inform you of the timeline.
Currently all shipping is done with USPS. This may change in the future.
Shipping rates within the USA with the exception of Alaska, Hawaii and Puerto Rico are as follows:
3-day select: $30.00
Standard overnight: $50.00
For Hawaii, Alaska and Puerto Rico, shipping options are as follows:
For Canada as follows:
International shipping rates for one package are as follows:
Middle east: $100